Return & Refund Policy

Due to the nature of herbal and wellness products, we accept returns only for items that are damaged, defective, or incorrect at the time of delivery. Returns must be requested within 7 days of delivery.

To be eligible, the product must be unused, in its original packaging, and accompanied by proof of purchase. Opened or used products cannot be returned for hygiene and safety reasons unless they were defective.

Contact us at icchaherbals@gmail.com or call 7676990609 within 7 days of delivery, with your order details and photos of the issue. Our team will guide you through the process.

Once your return is received and inspected, approved refunds will be processed to your original payment method within 5–7 business days. For Cash on Delivery orders, refunds may be issued via bank transfer or UPI.

Products marked as non-returnable, items on clearance, and opened consumables (unless defective) are not eligible for return.

Orders can be cancelled before dispatch by contacting us promptly. Once dispatched, an order cannot be cancelled but may be eligible for return as per this policy.